FAQ section
Frequently asked questions.
Everything you might want to know before your first session. Still curious? Ask us directly.
Pick a care plan on the Prices page or send us a message through the Contact page. We reply within one business day with times, match you with a therapist, and you choose in-person or secure video.
Sessions last 50 minutes (60 for couples) and follow your lead. Expect honest conversation, clear goals, and practical tools to try between visits — never pressure to share more than you're ready for.
Yes — research shows video therapy matches face-to-face care for most concerns. Our video runs over encrypted, private connections and nothing is ever recorded.
Add a plan to your cart and check out securely. You can upgrade, pause, or cancel anytime — unused sessions are always refunded, no questions asked.
Completely. Your sessions are protected by professional ethics and privacy law. Rare safety-related exceptions are explained clearly in your very first session.
It depends on your goals. Focused anxiety work often takes 6–10 sessions; deeper patterns and couples work more commonly run 3–6 months. We review progress every six sessions so therapy never drifts.
Yes — our youth programs support ages 13–24, with regular parent check-ins and after-school slots. Family sessions are available whenever relationships need the whole room.
Then we change it — simply and without awkwardness. Tell us or your therapist, and we'll rematch you within days. A good fit matters more to us than anything else.